Use this Learning Outline as you read and study this chapter.
Why Look at Individual Behavior?
- Explain why the concept of an organization as an iceberg is important to understanding organizational behavior.
- Describe the focus and the goals of organizational behavior.
- Define the six important employee behaviors that managers want to explain, predict, and influence.
- Describe the three components of an attitude.
- Discuss the three job-related attitudes.
- Describe the impact job satisfaction has on employee behavior.
- Explain how individuals reconcile inconsistencies between attitudes and behavior.
- Contrast the MBTI® and the Big Five Model of personality.
- Describe the five personality traits that have proved to be the most powerful in explaining individual behavior in organizations.
- Explain how emotions and emotional intelligence impact behavior.
- Explain how an understanding of perception can help managers better understand individual behavior.
- Describe the key elements of attribution theory.
- Discuss how the fundamental attribution error and self-serving bias can distort attributions.
- Name three shortcuts used in judging others.
- Explain how operant conditioning helps managers understand, predict, and influence behavior.
- Describe the implications of social learning theory for managing people at work.
- Discuss how managers can shape behavior.
Contemporary OB Issues
- Describe the challenges managers face in managing Gen Y workers.
- Explain what managers can do to deal with workplace misbehavior.
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